Misunderstandings and miscommunications happen often, so it is not surprising that organizations and businesses include Listening and Speaking professional development opportunities to improve deficiencies with communication skills.

The road to leadership begins by developing effective listening and speaking skills.

Are you a leader who fosters conditions for open dialogue?

Do you struggle with clever ways of responding to questions?

Do you know how to ask questions so that you receive a clear response?

Employers rank communication as the most important skill needed in the workplace. Whether you are a supervisor, manager, administrator, or someone who plans to step into one of these positions, this workbook provides the tools needed to develop listening and speaking skills that deliver results.

• Become a more effective listener as you delve into the benefits, steps, barriers, and types of listening skills along with established methods for improvement.
• Learn various types of speaking skills, vocal assessments, business speaking opportunities, planning, crafting, and presentation tips for communication competence.
• Explore the leadership strategies of communication, collaboration, exploration, innovation, and discovery for promoting active discussions.

We all want to work at an organization that has high morale, increased job commitment, and productivity, but for this to happen we must become more effective listeners and speakers. When we create space so that others can feel heard and when we ask questions that inspire a clear response, or confidently respond to questions, then the road to leadership is right around the corner.