katz cover

Communication Compass: Practical Skills for Navigating Conflict

Author(s)
Neil Katz , Kadianne Pinnard
Edition
1
Book Type
Academic
Retail

CHOOSE YOUR FORMAT

Help Me Choose

Paperback Book

$22.99

ISBN: 9798385198443
Details: 
Print Product

eBook

$12.99

ISBN: 9798385198450
Details: 
Electronic Delivery EBOOK - 365 days

CHOOSE YOUR FORMAT

Help Me Choose

Paperback Book

$22.99

ISBN: 9798385198443
Details: 
Print Product

eBook

$12.99

ISBN: 9798385198450
Details: 
Electronic Delivery EBOOK - 365 days

Are you weary of the sleepless nights caused by endless arguments, misunderstandings, and fractured relationships? Communication Compass helps you chart a new course.

Born from the expertise of Dr. Neil Katz and his graduate students at Nova Southeastern University, this user-friendly book is written in a conversational tone and offers practical, proven tools to manage conflict with confidence, clarity, and compassion. Through real-life examples and easy-to-apply techniques, you’ll learn how to:

  • Listen in ways that deepen understanding and build lasting rapport
  • Communicate with empathy and purpose
  • Navigate emotional triggers without losing control
  • Negotiate solutions that work for everyone
  • Apply assertion and problem-solving techniques to meet your needs
  • Assist others by serving effectively as a mediator or facilitator
  • Repair and strengthen relationships—even in the face of disagreement

Engaging, relatable, and immediately applicable, Communication Compass is your modern survival guide for navigating difficult conversations, mending broken relationships, and finding peace of mind.

Whether you are a student, professional, leader, or lifelong learner, this book is your essential guide to transforming tense encounters into opportunities for growth, connection, and resilience.

 

Chapter 1. Emotional Intelligence
Chapter 2. Clear Communication
Chapter 3. Reflective Listening
Chapter 4. Assertiveness
Chapter 5. Problem-Solving Framework
Chapter 6. Interest-Based Negotiation
Chapter 7. Facilitation
Chapter 8. Mediation Mastery
Chapter 9. Self-Awareness, Psychosocial Influencers, Conflict Styles
Chapter 10. The Nature of Difficult Conversations

Neil Katz
Kadianne Pinnard

"This is the book we've been waiting for-clear, practical, and essential for anyone navigating everyday conflict with confidence and competence."
Tony Callisto. Former University Senior Vice-President and Chief Deputy Sheriff

"Highly relevant guide offering communication and conflict resolution insights and techniques. Ideal for professionals seeking more authentic and effective dialogue with stakeholders."
Nancy Pattarini, PhD., President and CEO, Paige Marketing Communications Group, Inc.

Are you weary of the sleepless nights caused by endless arguments, misunderstandings, and fractured relationships? Communication Compass helps you chart a new course.

Born from the expertise of Dr. Neil Katz and his graduate students at Nova Southeastern University, this user-friendly book is written in a conversational tone and offers practical, proven tools to manage conflict with confidence, clarity, and compassion. Through real-life examples and easy-to-apply techniques, you’ll learn how to:

  • Listen in ways that deepen understanding and build lasting rapport
  • Communicate with empathy and purpose
  • Navigate emotional triggers without losing control
  • Negotiate solutions that work for everyone
  • Apply assertion and problem-solving techniques to meet your needs
  • Assist others by serving effectively as a mediator or facilitator
  • Repair and strengthen relationships—even in the face of disagreement

Engaging, relatable, and immediately applicable, Communication Compass is your modern survival guide for navigating difficult conversations, mending broken relationships, and finding peace of mind.

Whether you are a student, professional, leader, or lifelong learner, this book is your essential guide to transforming tense encounters into opportunities for growth, connection, and resilience.

 

Chapter 1. Emotional Intelligence
Chapter 2. Clear Communication
Chapter 3. Reflective Listening
Chapter 4. Assertiveness
Chapter 5. Problem-Solving Framework
Chapter 6. Interest-Based Negotiation
Chapter 7. Facilitation
Chapter 8. Mediation Mastery
Chapter 9. Self-Awareness, Psychosocial Influencers, Conflict Styles
Chapter 10. The Nature of Difficult Conversations

Neil Katz
Kadianne Pinnard

"This is the book we've been waiting for-clear, practical, and essential for anyone navigating everyday conflict with confidence and competence."
Tony Callisto. Former University Senior Vice-President and Chief Deputy Sheriff

"Highly relevant guide offering communication and conflict resolution insights and techniques. Ideal for professionals seeking more authentic and effective dialogue with stakeholders."
Nancy Pattarini, PhD., President and CEO, Paige Marketing Communications Group, Inc.